ABSTRACT
The issue of productivity in the public service had been a growing concern to members of the public in general and senior civil servants in particular. The argument is that most public servants are not usually motivated to put extra efforts in getting committed to their job. The lack of commitment to the job has led to a serious decline in the performance of public servants. So many reasons have been attributed to this while some people believe that the rewards for efforts in terms of financial compensation to public servants have been very poor, others attribute the lack of commitment to work to issues of poor physical working environment social aspects of the work situation as well as non challenging nature of the tasks and responsibilities in the public service.
This research work attempts to find whether or not it is true that public servants are not motivated. The Nigerian customs service has been selected as the case study. The research among other things seeks to find out what factors cause the lack of motivation among public servants if truly they are not motivated.
The research design adopted is the social survey method adopting the use of questionnaire to gather data from the selected sample of the total population of study. From the analysis of data results inferences are made to generalize about the behaviour and perception of the public servants in the customs services.
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